Shipping and returns

Delivery

Checkout will show available tracked services and estimated transit times for the delivery address. Estimates begin after fulfillment and are not guaranteed. Online ordering is not currently available for delivery addresses in Quebec. Cross-border orders may be subject to customs processing, duties, taxes, or brokerage according to the final approved policy.

Address changes

Contact ARx promptly if an address is incorrect. Changes cannot be guaranteed after a label has been created.

Returns and damaged orders

For hygiene and safety, the client must approve which opened and unopened cosmetic products are returnable, the return window, return-shipping responsibility, and the damaged-order evidence process. This draft does not yet promise eligibility or a refund.

Before public launch

Shipping countries, free-shipping thresholds, processing time, PO box coverage, duties treatment, return window, exclusions, and support contact must be approved by the client.